Shipping policy

Shipping & Delivery
All orders are shipped from the east coast of Australia.
We offer free shipping on orders over $150* within Australia. International orders (we ship to New Zealand) will be subject to individual fees for delivery, depending on size, weight and destination.
*This excludes heavy and bulky items (ie. Shot Put, Starting Blocks, javelins etc). These items may incur an extra fee.

When will your order be packed?
Please allow 24-48 hours for your order to be packed and shipped during the week. Allow 72 hours for parcel drop off to post office if order is placed after 12pm on a Friday, or over the weekend. Unfortunately our post offices are not open during weekends, or public holidays. Please allow up to 3 days for tracking details to update.

Important Information About Delivery Times
All delivery times are indications only (as provided by the individual delivery service), and indicate the time it would normally take for delivery once the goods are dispatched from one of our two locations. Once goods have been dispatched, you will be provided with a tracking number to follow the movements of your order.

International Delivery
We offer international delivery to New Zealand only. Postage fees apply. Please note we deliver to New Zealand with authority to leave at the delivery address - please consider this when ordering with us.

For standard post to New Zealand please allow 6-27 business days. This is the delivery time frame suggested by Australia Post.

For Express post to New Zealand please allow 6-10 business days, which is the delivery time frame suggested by Australia Post. 

Please note, it is a policy of Australia Post that enquiries relating to post can not be lodged until 28 days have passed. 

Couriers
Online orders will be posted with either Australia Post or Aramex Couriers - the courier used will be chosen based on the size and weight of your order. All express orders will be sent via Australia Post only.

Australia Post
Standard Shipping: Delivery is generally within 2 to 10 days. If the address is unattended a card (or email/text) will be left to pick up the parcel at your local Post Office. Please note standard delivery to SA and WA can take up to 10 days.
Express Shipping: Please allow 24 hours for your order to be packed if placed on a week day, and 48 hours if placed on a weekend. Unfortunately our local post offices are not open during the weekend and we are unable to drop parcels off until Monday (or after a public holiday). Depending on your location, express parcels can take between 1-6 business days to be delivered. SA, NT and WA locations will likely take 3-6 business days, possibly longer for more rural areas.

Aramex: Delivery to select locations around Australia, generally within 2 to 6 business days, however, orders to SA and WA can take up to 10 business days. This is the delivery time frame suggested by Aramex Australia.

If address is unattended, your parcel may be left in a safe location. This is entirely at your own risk. Please consider when ordering.

Note: Delivery times may vary, particularly for remote locations. The delivery times mentioned are an indicative time for delivery from when your order ships from one of our two locations on the east coast of Australia.

Returns & Replacement

Products purchased at runnersshop.com.au can be returned at your own cost within 30 days of delivery in accordance with the Returns Policy below. Should you need to return a product to us, please follow the steps below:

Email us at info@coastrunnersshop.com.au or call on +61 2 43336064 with the following information:
- Order Number
- Reason for Return
- Request for either return or exchange (all exchanges incur a $10 shipping and processing fee)
We will respond within 3 business days with confirmation stating that the product was bought from us and whether the product can be accepted for return. If you qualify under the Returns Policy outlined below we will issue you with a Return Authorisation Number.
Once confirmation has been received that the return will be accepted, please package your product up and have it delivered to:
Coast Runners Shop
140 Wyong Rd
Killarney Vale NSW 2261 
Australia

Returns Policy

Products purchased at runnersshop.com.au can be returned within 30 days of delivery, if they are as new, in their original packaging, unworn, unwashed and tags still attached.

You will be responsible for return shipping costs unless a product was incorrect or faulty when shipped by us. This includes change of mind or incorrect choice of size, or colour.

If the shipment was our error, we will send/email a return postage label for return of the product. Once the product is received back in-store, the correct product will be resent via Express Post.

Runners Shop may charge a reasonable fee should you return any goods for return, credit or exchange which have been damaged while in your care. Generally credits/refunds are limited to the cost of the goods excluding freight charges. Any disputes shall be judged under the laws of the State of New South Wales.

Faulty goods will be considered on an individual basis.

Please allow up to 14 business days for refunds to be processed.

IMPORTANT: When returning shoes in boxes please ensure you pack them inside a satchel & ensure you do not attach anything to the outside of the original shoe box. Should the packaging be marked or in unsatisfactory condition we will not be able to accept your return as we will not be able to resell the product.

Once the product has been received and assessed to meet the criteria of our returns policy we will process the exchange or refund as quickly as possible.

Returns Policy

Products purchased on coastrunnersshop.com.au can be returned within 30 days of delivery, if they are in their original packaging, unworn, unwashed and tags still attached. You will be responsible for return shipping costs unless we shipped a product that was incorrect or faulty when shipped by us (if incorrectly shipped, we will send a return postage label, then once received back in-store, we will send out the correct product to you via Express Post). Coast Runners Shop may charge a reasonable fee should you return any goods for credit or exchange which have been damaged while in your care. Generally credits/refunds are limited to the cost of the goods excluding freight charges. Any disputes shall be judged under the laws of the State of New South Wales.

Faulty goods will be considered on an individual basis.

Please allow up to 14 business days for refunds to be processed.

International Returns & Warranties
Please note should you wish to return a faulty item that is required to be sent back to the supplier (eg. Nike), you will be required to get the item back to Australia of your own cost, plus be required to pay a shipping fee to have the replacement item shipped to you internationally.

Ordering
Should there be any issue or query regarding your order please feel free to contact us by email info@coastrunnersshop.com.au or by calling 02 4333 6064.